Shipping policy
Nyrevae · Shipping
Small pressings, tracked to your door.
Last updated October 21, 2026
Every Nyrevae order ships with tracking. Our bars are made in small pressings and sent out in batches, so our delivery windows are a little wider than a big warehouse would promise. We would rather say that here than surprise you.
At a glance
Where we ship: United States, Canada, United Kingdom, Australia.
Processing: Handed to the carrier within 1 business day. Pre-orders ship in batches as the pressing is finished.
Delivery: 7 to 15 business days, in every country we ship to.
Cost: Free tracked shipping on every order, in every country we ship to.
Reservation boxes: Free shipping on every box.
Tracking: Emailed when your order ships. Follow it any time on the Track your order page.
Lost or damaged: We resend or refund. You are never left holding a lost parcel.
01. Where we ship
We currently ship to the United States, Canada, the United Kingdom and Australia. If your country is not on that list, our checkout will not be able to complete your order. We are working on adding more destinations.
02. Processing time
Orders placed on a business day are packed and handed to the carrier within 1 business day. Orders placed on a weekend or a public holiday go out on the next business day.
You will get a confirmation email the moment your order is placed, and a second email with tracking as soon as it ships.
Pre-orders. When the store shows a pre-order notice, your bars come from the next pressing and ship in batches as it is finished. The notice shows the expected window at the time you order, we email you the moment your parcel is on its way, and it can take a little longer than the times below.
03. Delivery times
Delivery time starts when the parcel is handed to the carrier, not when you place the order.
• United States, Canada, United Kingdom, Australia: 7 to 15 business days
These are estimates, not guarantees. Weather, carrier backlogs, customs and public holidays can add time, and we have no way to speed a parcel up once a carrier has it.
04. Shipping costs
Shipping is free on every order, with tracking, in every country we ship to. There is no minimum order.
05. Harvest Reservation boxes
Every reservation box, including each renewal, ships free, like any other order.
06. Tracking your order
Your tracking number is emailed to you when the order ships. You can also follow your parcel any time on our Track your order page. It can take up to 48 hours for a carrier to scan the parcel into their system, so a link that shows nothing on the first day is normal rather than a problem.
If your tracking has not moved for 7 business days, email us at contact@nyrevae.com and we will chase it with the carrier for you.
07. Wrong address or a change of mind
Check your shipping address carefully at checkout. If you spot a mistake, email contact@nyrevae.com straight away with your order number. We can usually fix an address or cancel an order before it is packed, but once a parcel is with the carrier we cannot reroute it.
Parcels returned to us because the address was wrong or incomplete can be reshipped once you send us the corrected address. Reshipping is charged at cost.
08. Lost, delayed or damaged parcels
If your parcel is marked delivered and you cannot find it, check with anyone else at the address and with your neighbours first, then email us. If it does not turn up, we will resend your order or refund it. The same goes for a parcel that arrives damaged, or one that stops moving in transit.
You are never left holding a lost parcel. Email contact@nyrevae.com and we sort it.
09. Customs, duties and import taxes
Orders shipped outside the United States may be subject to import duties, taxes or customs fees set by your own country. These are not charged by us and are not included in the price you paid at checkout. They are the responsibility of the person receiving the order.
Customs clearance can also add several days to delivery, which is outside our control. If a parcel is refused at customs and returned to us, we will refund the order.
10. Multiple items
If you order more than one item, they normally travel together in one parcel. Occasionally we split an order across two parcels so that nothing waits on anything else, in which case you will get a tracking number for each.
11. Not happy with what arrives?
Every Nyrevae product is covered by our 60-day money-back guarantee. If it does not work for you, we refund every cent and you do not have to ship anything back. The full terms are in our Refund Policy.
Questions
Email us at contact@nyrevae.com. We answer every message, usually within one business day.